Shipping and Returns

SHIPPING

How do you ship my order?                                                           

AT THE CO-OP ships all orders via USPS.  Once the order has shipped, we will email you a confirmation including your tracking number.  We insure all orders and require a signature confirmation upon delivery.   

Our corporate office is located in Honolulu, Hawaii.  Unfortunately, overnight shipping is not offered.  

 

When will you deliver my order?

Delivery dates can vary based on the manufacturer’s production time.  AT THE CO-OP delivery dates can range up to 4 to 6 weeks.  All jewelry are made to order.  AT THE CO-OP will send an email notification once the order has shipped along with the tracking number.  

 

Do you ship internationally?

AT THE CO-OP currently ships to the 50 United States only.  

 

Do you ship to a PO Box address? 

Yes, we are able to ship to a PO Box address.  A signature confirmation is required.

 

RETURNS

How do I exchange or return an item?

AT THE CO-OP does not accept any returns or refunds.  Once you confirm your order, your credit card will be charged and the order is processed for production.

Should your order be delayed beyond the estimated delivery date, you will be contacted by Customer Service to determine how to proceed with your order.

If there is a clear manufacturer’s defect identified within 10 days from the day the order is delivered, please contact AT THE CO-OP Customer Service (info@atthecoop.com) for instructions on returning the item to AT THE CO-OP for review.  The item must be returned within 14 days of receipt and customer is responsible for the shipping charge to return.

                                                     

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